Returns Policy – opsvob.com

As a Hong Kong-based e-commerce provider specializing in full-range women’s apparel—with a focus on high-quality women’s suits—BROAD VISTA LIMITED is dedicated to ensuring your satisfaction with every purchase. This Returns Policy outlines the terms, conditions, and procedures for returning or exchanging products bought via our platform (opsvob.com), so you can shop with confidence. For inquiries not covered here, contact our customer support team at [email protected].

1. Eligibility for Returns & Exchanges

To qualify for a return or exchange, products must meet the following criteria:

Timeframe: Requests must be initiated within 30 calendar days of the delivery date (confirmed via tracking information). Late requests may be denied at our discretion.

Condition: Items must be unused, unworn, and in their original condition—this includes intact tags, original packaging (e.g., suit dust bags, garment covers), and all accessories (e.g., extra buttons, belts for suits). For women’s suits, alterations (e.g., hemmed pants, adjusted sleeves) or signs of wear (e.g., fabric pilling, stain marks) will invalidate eligibility.

Proof of Purchase: You must provide your order number (found in the order confirmation email) when submitting a request.

Exceptions: Custom-made or personalized items (e.g., monogrammed suits) are non-returnable unless defective. Clearance or final-sale products (marked “Non-Returnable” on the product page) also cannot be returned or exchanged.

2. How to Initiate a Return or Exchange

Follow these steps to start a return or exchange:

Submit a Request: Email our support team at [email protected] with your order number, product name/sku, reason for return/exchange (e.g., size mismatch, color discrepancy), and whether you prefer a refund or exchange. For exchanges, include your desired size/color (subject to availability).

Await Approval: We will review your request within 1–2 business days. If approved, we will send a Return Authorization (RA) number and detailed instructions (including our Hong Kong return warehouse address) via email. Do not ship items without an RA number—unauthorized returns may be rejected or delayed.

Prepare the Package: Securely pack the item(s) with the RA number clearly marked on the outer box. For delicate items like women’s suits, use protective packaging (e.g., bubble wrap) to prevent damage during transit.

Ship the Item: Arrange shipping via a trackable carrier (e.g., DHL, Hong Kong Post). You are responsible for return shipping costs unless the item is defective, damaged, or incorrect (e.g., wrong size sent by us)—in such cases, provide proof of shipping costs, and we will reimburse you after verifying the issue.

3. Refund Rules & Timelines

Processing: Once we receive and inspect the returned item (usually within 3–5 business days of delivery to our warehouse), we will confirm eligibility. If approved, refunds will be issued to the original payment method (e.g., credit card, PayPal).

Timing: Refund processing takes 7–10 business days from inspection approval. The time for funds to appear in your account depends on your financial institution (e.g., credit card issuers may take 3–5 additional business days).

Deductions: We do not refund the original shipping fee (unless the return is due to our error). If a returned item is damaged or not in original condition, we may deduct a restocking fee (up to 20% of the product price) or adjust the refund amount accordingly. For women’s suits returned with missing accessories, the refund may be reduced to cover the cost of the missing items.

4. Exchange Rules & Timelines

Availability: Exchanges are only offered for items in the same style—we cannot exchange for a different product (e.g., a suit for a dress). We will confirm stock availability of your desired size/color when approving your request. If the item is out of stock, we will offer a refund instead.

Shipping for Exchanges: We will ship the exchanged item for free (standard shipping) once the returned item is inspected and approved. Expedited shipping for exchanges is available at an additional cost—contact [email protected] to arrange this.

Timing: Exchanges typically take 2–3 weeks from the date we receive your returned item (including inspection, processing, and delivery of the new item).

5. Handling Defective or Incorrect Items

If you receive a defective item (e.g., a suit with a broken zipper, torn fabric) or the wrong product (e.g., incorrect size/color), follow these steps:

Notify Us Promptly: Contact [email protected] within 7 days of delivery, including photos/videos of the defect or incorrect item (to verify the issue).

Return or Disposal: Depending on the issue, we may ask you to return the item (with free shipping covered by us) or dispose of it (for low-value or severely defective items).

Resolution: We will offer a full refund, free exchange, or replacement—whichever you prefer. For high-value items like premium suits, we may arrange a fast-track replacement to minimize inconvenience.

6. Miscellaneous Terms

International Returns: For customers outside Hong Kong, return shipping costs and potential customs fees are your responsibility. We recommend using a carrier that provides insurance, as we are not liable for lost or damaged items during return transit.

Policy Updates: We may update this Returns Policy periodically to reflect business changes or regulatory requirements. Updates will be posted on opsvob.com and take effect immediately—we encourage you to review this page before making a purchase.

Disputes: If you disagree with a return/exchange decision, contact [email protected] to discuss a resolution. We aim to resolve all issues fairly and promptly.

By shopping with BROAD VISTA LIMITED, you agree to comply with the terms of this Returns Policy. Our team is here to assist—reach out to [email protected] anytime (9:00 AM–6:00 PM Hong Kong Time, Monday–Friday) for help.