Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Shipping & Delivery
As a Hong Kong-based e-commerce company specializing in full-range women’s apparel—with a focus on premium women’s suits—BROAD VISTA LIMITED is committed to delivering your orders reliably and efficiently to destinations worldwide. This Shipping & Delivery policy outlines key details about our shipping coverage, fees, timelines, tracking options, and customs responsibilities, ensuring you have clear expectations when shopping on our platform (opsvob.com). For any further questions, please contact our customer support team at [email protected].
1. Global Shipping Coverage
We proudly offer shipping to over 50 countries across six continents, including major regions such as North America (U.S., Canada), Europe (U.K., France, Germany, Italy), Asia (Japan, South Korea, Singapore, Australia), and select countries in South America, Africa, and the Middle East. A full list of eligible destinations is available during the checkout process—simply enter your shipping address to confirm if we deliver to your location. Note that we may temporarily suspend shipping to certain regions due to external factors (e.g., political instability, natural disasters, or logistics restrictions); if this applies to your area, we will notify you promptly during checkout or via email.
2. Shipping Methods and Timelines
To meet diverse customer needs, we offer two primary shipping methods, each with distinct delivery timelines and fees:
- Standard Shipping: Ideal for non-urgent orders, standard shipping typically takes 7–14 business days from the date your order is dispatched. This method uses trusted logistics partners (e.g., Hong Kong Post, DHL eCommerce) and is the most cost-effective option for most destinations.
- Expedited Shipping: For customers requiring faster delivery (e.g., for time-sensitive occasions like work events or weddings involving our women’s suits), expedited shipping is available. This method uses premium carriers (e.g., DHL Express, FedEx) and delivers orders within 3–5 business days.
Please note: These timelines are estimates and exclude order processing time (1–2 business days for in-stock items). Delays may occur due to factors beyond our control, such as customs clearance delays, peak shopping seasons (e.g., Black Friday, Christmas), or local delivery disruptions. We will keep you informed of any significant delays via email.
3. Shipping Fees
Shipping fees are calculated based on three factors: your shipping destination, the weight and dimensions of your order (e.g., a bulk order of multiple women’s suits will incur higher fees than a single blouse), and the selected shipping method. During checkout, you will see the exact shipping fee displayed before completing your purchase—no hidden costs will be added later.
We occasionally offer free standard shipping promotions for orders meeting a minimum purchase threshold (e.g., free shipping on orders over $150 USD). Eligibility for these promotions is clearly marked on our homepage and during checkout. Promotions do not apply to expedited shipping fees unless explicitly stated.
4. Order Tracking
We understand the importance of knowing the status of your order. Once your order is dispatched from our Hong Kong warehouse, we will send a shipping confirmation email to the address you provided during checkout. This email includes a unique tracking number and a link to the carrier’s website, allowing you to monitor your package’s journey in real time (e.g., when it leaves Hong Kong, arrives at a regional hub, or is out for final delivery).
If you do not receive a tracking number within 3 business days of your order confirmation, or if the tracking information shows no updates for more than 5 business days, please contact us at [email protected] with your order number. Our team will investigate and provide you with an update promptly.
5. Customs, Duties, and Taxes
As an international shopper, you are responsible for any import duties, taxes, or fees imposed by your local government or customs authority. These charges are not included in the product price or shipping fees, as they vary by country and are determined by local regulations (e.g., VAT in the EU, GST in Australia, or import tariffs in the U.S.).
We recommend checking with your local customs office before placing an order to understand the potential costs you may incur. This is especially important for higher-value items like our premium women’s suits, which may be subject to higher duties. BROAD VISTA LIMITED does not collect or remit these fees on your behalf, and we shall not be liable for delays, seizures, or returns of your order due to non-payment of customs charges. If your package is returned to us because you refused to pay customs fees, you will be responsible for the original shipping fee and the cost of returning the package to our warehouse—these fees will be deducted from any refund you request.
6. Delivery Issues and Missing Packages
If your package is marked as “delivered” by the carrier but you have not received it, please first check with your local delivery provider (e.g., for left-at-door deliveries, neighbor drop-offs, or post office holds) and review your shipping address for accuracy. If you still cannot locate your package within 48 hours of the “delivered” status, contact us at [email protected] with your order number and tracking number. We will initiate an investigation with the carrier, which may take 5–7 business days to resolve.
In the rare event that a package is confirmed lost by the carrier, we offer two solutions: (1) a full refund of the product price and original shipping fee, or (2) a free reshipment of your order (subject to product availability). For high-value items like custom-sized women’s suits, we may require additional verification to process your claim.
By shopping with BROAD VISTA LIMITED, you acknowledge that you have read and understood this Shipping & Delivery policy. We reserve the right to update this policy periodically to reflect changes in logistics partners, fees, or global shipping regulations—any updates will be posted on opsvob.com and take effect immediately. For ongoing support, our team at [email protected] is available 9:00 AM–6:00 PM (Hong Kong Time), Monday to Friday.